Returnable within 7 natural days
No re-shelf fees
Refund amount within 1-2 business days
Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 1 hour of placing it. After 1 hour, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.
Return orders are processed within 1-3 business days
Our service hours are 9:00am to 5:00pm (CST) Monday through Friday.
Return orders submitted after 5:00pm will be prioritized for processing the next business day, and orders submitted after 5:00pm on Friday will be processed on the following Monday.
Return orders will not be processed at weekends.
If a return order takes longer than 3 business days to process, please contact us at [email protected] and we will try to resolve the issue for you as soon as possible.
Return and exchange criteria
1. Returns need to be made within 7 natural days after you sign for the grocery shopping hand puller.
If you sign for more than 7 natural days, we will not be able to provide you with a return or exchange service.
2. Returns must be guaranteed to be new and undamaged with complete accessories.
Request a return
If you need to return an item and meet the return criteria, you can choose one of the following two ways to request a return:
1. Contact Customer Service at [email protected] to request a return by emailing Burgess Rebecca.
2. Find the order you need to return on your order details page, submit your return request and we will approve it for you as soon as possible.
Return and Refund
If you have decided to return the goods, you can follow the following process:
1. Pack the grocery shopping hand puller: Please pack the grocery shopping hand puller in its original packaging, including the accessories and gifts received.
2. Send the grocery shopping hand puller to 16155 Hudson Ave, Lakeville, Minnesota. After sending, please send us the logistics information and courier bill number by email [email protected], so that we can check and refund you as soon as possible after receiving it.
3. Return shipping cost: Shipping cost when returning, if you choose to return the product because there is a quality or shipping problem with the grocery shopping hand puller (such as wear and tear on the grocery shopping hand puller received), etc., the shipping cost will be borne by Joyfulmarts.com.
If the return is due to the customer's personal dislike (color or style) of the received grocery shopping hand puller, wrong photo, etc., the postage will be borne by the customer.
4. Refund Processing: The refund process will begin once the returned grocery shopping hand puller arrives at Joyfulmarts.com's warehouse and passes inspection.
Refund amount will be refunded to your payment account within 1-2 business days, please wait patiently.
If you have any questions about the content of the page, please contact customer service Burgess Rebecca via [email protected], we will solve the problem for you within 1 business day.